GPS PRIME Support

1.Contact support

Email us at soporte@gps-prime.com from the email of your GPS PRIME account. To help you faster, tell us:

• what is happening and on which screen;
• whether you use an iPhone or an Android phone, and
• the name of the device, if your question is about one of them.

We will reply by email.

2.Create your account

1. Download GPS PRIME from the App Store or Google Play and open it.
2. Tap Create a free account.
3. Type your email, choose a password and tap Create my account.

The account is free and you are signed in right away. If you forgot your password, tap Forgot password? on the sign-in screen and we will email you a 6-digit code to create a new one.

3.Add a device

1. In the app, tap Add device.
2. Choose what you will track: Vehicle, Person, Pet or Object.
3. For a GPS tracker: give it a name and type its IMEI, which is on the device label or in its settings. Tap Create device.
4. Set up the tracker so it sends its position to GPS PRIME. In the app, Ports and messages for your GPS gives you the server, the port and the SMS ready to copy.

For a person: choose This phone (me) or Another person's phone. We send the other person a code; they download GPS PRIME, sign in and type the code in Join a group.

4.Upgrade to Prime

1. In the app, open Settings › Plans, or tap See plans on any Prime notice.
2. In the Prime Individual plan, choose Monthly or Yearly; the price is shown on the button.
3. Confirm the payment in the App Store or Google Play window.

Prime is activated on your account within seconds. The store charges the account on your phone, and the subscription renews automatically at the end of each period until you cancel it.

5.Cancel your subscription

You cancel the subscription in the store where you paid for it, not in GPS PRIME. Cancel at least 24 hours before it renews; you keep Prime until the end of the period you already paid for.

On iPhone:

1. Open Settings and tap your name at the top.
2. Tap Subscriptions and choose GPS PRIME.
3. Tap Cancel Subscription.

On Android:

1. Open Google Play and tap your profile picture at the top right.
2. Tap Payments & subscriptions › Subscriptions and choose GPS PRIME.
3. Tap Cancel subscription.

Deleting the app or your account does not cancel the subscription. If you paid for Prime on the website, the payment covers one year and does not renew: there is nothing to cancel.

6.Restore a purchase

If you paid for Prime and do not see it on your account (for example, after changing phones):

1. Sign in to GPS PRIME with the same account you paid with.
2. Open Settings › Plans and tap Restore purchases.

The phone must be signed in to the same App Store or Google Play account that made the purchase. If it still does not appear, email us at soporte@gps-prime.com.

7.Delete your account

In the app, open Settings, scroll to the end and tap Delete my account. Type your password and confirm. It is deleted immediately and cannot be undone.

What is deleted, what is kept and how to do it from the website: Delete your GPS PRIME account.

8.Privacy

What data we collect, what we use it for and how to see or delete it: Privacy Policy.