Delete your GPS PRIME account

Last updated: September 30, 2026

You can delete your GPS PRIME account whenever you want, by yourself. It is deleted right away and cannot be undone.

1.From the app

Open GPS PRIME and sign in to your account.
Tap Settings, at the bottom right.
Scroll to the end and tap Delete my account.
Read what will be deleted, type your password and confirm.

2.From the web

Sign in at gps-prime.com with your email and password.
Open your account menu, at the top right.
Tap Delete my account, read what will be deleted, type your password and confirm.

3.If you cannot sign in

If you forgot your password, recover it with “Forgot your password?” on the sign-in page and follow the steps above.

If you still cannot sign in, or if your account was created by a company or an installer, write to soporte@gps-prime.com from your account email, with the subject “Delete my account”. If you write from another email, we will ask you to confirm the account is yours. We delete it within 15 business days and let you know by email.

4.What is deleted

Your account and your sign-in details.
The devices that are only yours, with all their positions and trips.
Your phone’s location and your Safe driving score.
Your places, alerts, reminders, emergency contacts, panic alerts and settings.
Your group, if you created it: the people in it keep their account and their devices, but stop seeing each other through your group and no longer have the Prime you pay for them.
If you were in someone else’s group, you leave it and they stop seeing you.

A device that also belongs to another person is not deleted: it is only removed from your account.

5.What is kept

Payment records (date, plan, amount and transaction number), without your name or email, for as long as accounting and tax laws require.
Backups are replaced in their normal cycle, within 90 days at most, and are not used to restore deleted accounts.

6.If you pay for Prime on Google Play or the App Store

Deleting your account does not cancel store charges. Cancel the subscription in the store: on Android, in Google Play › Payments & subscriptions; on iPhone, in Settings › your name › Subscriptions.